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terms and conditions 

 

Respect for Country

We welcome you all on Ewamian Country, and we ask for your cooperation in creating a peaceful and enjoyable environment for all our guests.

  • Access to the Hot Springs is via guided tour only.  Please respect the cultural and environmental sensitivity of this very special place and allow us to show you around.

  • Smoking is not permitted on tours or within 10 metres of in-use campsites, our café and any other shared facilities or public areas.

  • Off-the-ground firepits are allowed. However, we do not provide or sell firewood and ask that guests do not remove or cut any trees on the property. 

  • Please respect our campground quiet time between 8pm and 7.30am and limit noise during these hours.

  • BYO is allowed at the café seating area and your site. 

  • Generators are not allowed to be used at any time at Talaroo Hot Springs.  If you need power, please book one of our powered sites

  • Please do not fly your drone over the hot springs or the campground.  For the safety of our guests, we don’t allow personal drones to be flown at Talaroo unless authorised by management.

  • There are no dump points at Talaroo, but they are available locally at Mount Surprise, Georgetown & Forsayth so please plan accordingly and do not use our amenities to dump the contents of your toilet cassettes.

  • Any persons breaching these guidelines and disrespecting Talaroo will be asked to leave the property immediately and without refund.

 

Campground Booking Conditions

  • Standard check-in is 12pm for camping and 2pm for accommodation bookings and check-out is 10am. Early check-ins and late check-outs may be available upon request, at the Manager’s sole discretion. Additional fees may apply. 

  • If you arrive early for your check-in, you are welcome to wait in our Café area until check-in opens.

  • We ask that all our guests are checked in by 6.00pm on day of arrival.

  • Camping sites will accommodate up to 6 people (max 4 adults). Sites accommodate a caravan with an annexe or family sized tent plus ONE car. If you have more than one car, you may need to park in the visitor parking area.

  • You agree to not exceed the maximum number of occupants specified in the Booking Agreement.

  • Quotes and reservations can be arranged via our website or by phone. Management reserves the right to decline any bookings or requests at its absolute discretion.

  • Bookings are recommended to avoid disappointment and payment in advance is required for all sites and all nights. Refunds will not be provided for unused nights or no shows.

  • Campground sites are subject to a 10% surcharge during peak periods and school holidays – the correct rates will be displayed when booking online.

  • All sites are subject to availability and will be allocated by managers for the benefit of all guests. Whilst we make every effort to meet individual requests, please be advised that we are unable to pre-allocate specific site numbers.

  • A valid credit card is required at the time of booking to guarantee your reservation. Your credit card will be held as security for your booking and utilised for any applicable deposits, payments, cancellation fees, no-show fees, damage and any breach of these T&C.

  • Failure to make payment as required in accordance with the T&Cs  may result in the booking being cancelled and the Manager making available the property, or any part of it, to other persons to book.

  • Bookings made through third parties are subject to the payment terms set out by the third party.

  • Bank fees, credit card charges and any other fees and charges incurred by transferring money from the Guest to Management are the sole responsibility of the Guest, are payable by the Guest and are non-refundable. 

  • All eco tent bookings include linen.

  • For the enjoyment of all guests, we do not allow generators to be used at any time at THS. If you require power, please book one of our powered sites

  • We have a strict 10pm no noise curfew.

  • All sites are accessible to conventional vehicles

  • You agree to vacate the property in a reasonably clean condition.

  • Camp Site – please ensure all rubbish is taken with you and your area is left as you found it and that kitchen facilities are left in a clean and tidy manner. Please do not leave food scraps or rubbish in communal fire pits.

  • Accommodation – You agree to pay a CLEANING FEE of $100 if your accommodation space has not been left in a clean condition.

  • All guests under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18.

  • Management has the right to refuse any booking when the legal guardian over 18 cannot provide current photo ID if requested on check-in.

Hot Springs Restrictions

  • We don’t recommend bathing in the hot spring pools during pregnancy.  Immersing your body in the warm water will raise your body temperature which can be dangerous.  If you’re on the Hot Springs Discovery Tour, you can still soak your feet during the bathing session so you won’t miss out completely.

  • We recommend that all persons with medical conditions or undergoing treatment seek medical advice before entering our hot springs pools.  In particular, we do not recommend bathing for guests with any of the following:

  • Conditions with high fever

  • Extreme hypertension

  • Malignant tumours and cancerous conditions

  • Liver, kidney and circulation disorders

  • Conditions presenting the high risk of haemorrhaging

  • Anaemic conditions

  • Congestive heart failure, recent stroke or recent heart attack

  • Pregnancy

  • Diabetes

  • For the welfare of all bathers and the cleanliness of our pools, we ask guests to shower before entering the bathing pool using the showers provided close by.

  • All guests must adhere to the bathing guidelines provided by guides and signage around the pools.  Any person disrespecting the rules will be asked to leave the pools immediately.

  • Talaroo’s hot springs pools are places of wellness and cleansing.  We therefore do not allow any food or alcohol into the bathing or soak pools as it may compromise the quality of the waters and affect the safety of bathers.

  • Guests should not remain in the private soaking pools for longer than 40 minutes as extended exposure to elevated temperatures may be dangerous

  • There is no access allowed to any of the springs pools after dark.

PETS

We welcome pets at THS however the following conditions apply :​

  • All pets must be Well supervised and declared when booking in

  • Dogs must be kept on a leash at all times while in the camping area. 

  • You must pick up after your pet

  • We ask that pets are never left unattended at camp sites for extended periods of time.

  • Pets are allowed in the  café seating area only but must be on a leash and fully supervised

  • The communal camp kitchen area is PET FREE. This does not apply to special assistance pets.  

  • NO pets are allowed in the Eco tents

  • If your pet is found to be off their leash at any time whilst staying at THS, you will be putting our/other pets and possibly wildlife at risk and maybe asked to leave the premises.

  • We will not be responsible for any injuries to your pet during your stay.

LIABILITY

  • You are solely responsible for your own belongings, and we are under no obligation to replace or compensate, nor shall we be liable for any loss or damage suffered as a result of your property being lost, stolen or damaged.

  • If you wish to claim any refund you must contact management directly by emailing manager@talaroo.com.au.  All claims must be in writing and provide a reason/evidence as to why we should go outside our cancellation policy.

 

CANCELLATION POLICY

  • Cancellations made more than 72 hours (3 days) prior to arrival date will be eligible for a full refund.   Within 72 hours, the first night will be forfeited.

  • If the booking was made through a third party, the guest must cancel the booking by contacting the third party direct. The guest will be subject to any cancellation terms set out by the third party.

  • For no shows, guest reduction and or early check-out, all monies paid by the guest will be forfeited.

  • All cancellations and requests to go outside of the cancellation policy must be received in writing from the guest to Management via email manager@talaroo.com.au. It is the guest’s responsibility to contact Management to verify that the cancellation of the booking request has been received.  Please be kind to our reception staff as they do not have the ability to process any refunds outside our cancellation policy.

GENERAL DAMAGES, BREAKAGES, BREACHES OF TERMS & CONDITIONS

  • These facilities are for residential short-stay accommodation only <28 days.

  • All damages, breakages or losses to property, furniture and furnishings are to be reported to reception by the guest immediately.

  • Should you discover a fault, breakage, or maintenance/safety issue when you arrive, please advise our reception team or we will consider those the responsibility of the current guest and charge accordingly.

  • n the event that property has been damaged (whether such damage is wilful or not) and/or left in excessively dirty or untidy state, it will be at the discretion of management to charge guests for damage.

  • To cover such costs, management may enter a debit on the credit card of the guest and the guest hereby authorises management to do so.

  • This also applies to any theft of linen (towels, sheets, etc) appliances, or anything provided to guests by Talaroo Hot Springs.

 

These terms and conditions apply to all bookings made through Talaroo Hot Springs website, walk in or telephone. Placing a booking with THS constitutes acceptance of these terms and conditions.
 

Please read these Terms and Conditions carefully as all bookings for THS are accepted on the basis that these Terms and Conditions have been read and understood.  When a guest registers or an invitee of a guest enters the property or facilities, they are deemed to have agreed to be bound by these Terms and Conditions.  Failure to abide by these Terms and Conditions permits management to refuse, amend the rental or apply additional charges and/or terminate the occupancy.
 

You agree to ensure that all occupants on your site or accommodation treat the property and surrounds with reasonable care, and you agree to pay for any damage caused by misuse, neglect or abuse during your occupancy. You agree to ensure that all occupants in your group act in a manner that does not cause any nuisance or disturbance to nearby occupiers.

Hot Springs Restrictions
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